After Sales
ASCOM Service - For Fast, Safe Resolutions
and Good Customer Care
For ASCOM, Customer Care and Satisfaction are mandatory.
Prompt availability over the phone, good maintenance policies, worldwide support, local service assistance centers are key-factors to minimize costly downtime.
That's why an autonomous department called ASCOM Service, consisting of fifteen field specialists and five coordinators are at disposal of our Clients for any activity related with maintenance of our lifting equipment.
Main achievements are:
Fast Response: a call center with service technicians is available every working day from 8.00 → 19.00 (Italy time) for a prompt trouble solving analysis over the phone
Please call the following numbers:
- + 39 059 57 70 21 0
- +39 059 74 09 148 (call center - direct number)
- E-mail : tcalzolari@ascom-italy.it (call center)
- E-mail Service: service@ascom-italy.it
Expedite Parts Shipping: most critical parts are available at our warehouse, ready to be shipped worldwide according to Customer's requests.
Maintenance Contracts - Strategies for Customers: ASCOM can propose customized scheduled maintenance contracts, based on Clients needs. Do not hesitate to contact us for a quotation, wherever you are in the world!